Telecom New Zealand CTO Frank Mount has resigned and will be succeeded by David Havercroft immediately. The resignation comes amidst major problems with Telecom’s XT network. Launched in May last year, the 3G network suffered a fourth major outage on 21 February for about 200,000 customers. At Telecom’s network equipment partner Alcatel-Lucent, the New Zealand head Steve Lowe has left. This also, according to media speculation, is due to the recent outages. Telecom CEO Paul Reynolds told a conference call that Alcatel-Lucent has “let us down badly” and is “on notice because it has to be fixed. Enough is enough”. The CEO also warned that the network shutdowns will put profits for the full year further at the bottom of its previous forecast, news agencies report. Earlier this month Telecom forecast net profit for the year to 30 June at the low end of NZD 400-440 million. The company announced a new loyalty credit programme for affected customers that would cost about NZD 10 million. Consumers will get a 33 percent discount on their calling plan charges, and companies will get as much as a 50 percent savings.